Modern Administration and Office Management for Professionals Kuwait City
More Details about Modern Administration
The roles of office professionals have evolved over recent years to include additional responsibilities and require advanced skills, such as the ability to tackle complex tasks, build relationships, deal with conflict and make difficult decisions. Office professionals must be emotionally intelligent leaders, be prepared to take risks, be creative, be team players, represent their managers and departments, and communicate effectively.
This interactive, discussion-based course will give participants the opportunity to learn and develop these skills. Participants will return to their workplaces empowered and able to contribute even more effectively to the success of their organization.
By the end of the course, participants will be able to:.
- Define and apply the new roles of executive assistants and administrators to meet modern challenges.g
- Use technology to get more done and to stay connected with the office and their boss.
- Plan and organize work flow effectively by filing, documenting, sorting, indexing, and retrieving corporate documents in the most appropriate manner
- Create quality standards for a motivating and productive office environment.
- Demonstrate a better command of the English language including the meaning and spelling of words, grammar, and the rules of writing
- Identify and improve the competencies they require to keep generating added value services.
- Take on independent or leadership roles, work in teams when needed, and interact confidently with peers, direct managers and executives.
- Utilize excellent communication skills to be even more impactful in the workplace.
- Structure their workload for optimal performance and results, using effective time management strategies.
- Build effective relationships with direct managers by adapting to different working styles.
- Manage conflict as well as understand and influence colleagues using Emotional Intelligence (EI).
This course is beneficial for professional in an administrative or supporting role. This includes, but is not limited to: administrative assistants, office managers, executive PAs, executive secretaries, personal assistants, executive assistants, confidential secretaries, senior and junior secretaries and other administration-related office professionals..
- Administration of computer applications
- Time management
- Telephone, email and office communication and etiquette
- Motivating and improving productivity
- Writing skills
- Dealing with diversity
- Indexing and archiving
- Meetings and events management
Course Outline Kuwait City
Building on existing skills
- The role of an office professional in the 21st century
- Communication skills and techniques
- Confidence as a tool
- Assertiveness in the workplace
- Time management under pressure
- Organizational skills
Mastering data management, indexing and archiving
- Mastering filing systems
- Secrets to organize files better
- Electronic archiving
- The records and information cycle
- Common problems in records management
- Rules for indexing personal and business names
- Cross referencing personal names
Creating a motivating and productive office environment
- Design and productivity
- Dealing with and managing diversity
- Steps to great time management
- Dealing with difficult bosses
- Inbox zero: managing emails effectively
Managing the workload
- Task planning
- Prioritizing the workload
- Understanding the business – the big picture
- Taking control of the workload
- Change management in the work environment
- Effective goal setting
- Active listening
- Effective business letter writing
- E-mail writing
- Minutes writing
- Note writing
- Report writing
Powerful presentation skills
- Creating presentations
- Winning the room
- Presentation styles
- Image and perception management
- Effective working relationships
- Working styles
- Having valuable meetings
- Being a team player
- How and when to delegate
- Understanding and influencing behaviors
- Expressing needs and opinions with clarity
- Giving and receiving feedback
- Resolving conflict
- Utilizing empathy to achieve a common goal
- Elements of an effective meeting
- Preparing the agenda
- Meeting common time wasters
- Taking minutes of meetings
- Responsibilities of meeting leaders and participants
Using Microsoft Office Applications (Word, Excel, Power Point and Outlook)